Kansas City, MO — for veterinary clinics
The phone queue is full and everyone in it thinks it is an emergency.
Vet front desks run a permanent queue of refills, triage, bookings and worried owners. Calls stack up, some are urgent and most are routine, and there is no way to tell without answering.
Your numbers
Run it on your own shop.
Already set to a veterinary clinic. Change the two figures so they match, and the arithmetic follows.
KCboost- Calls stacked in a queue nobody could get to$6,925303 inbound/mo x 34% never answered x 28% would have booked x $240
- Appointments that no-showed$6,722667 booked/mo x 12% no-show or same-day cancel x 35% saveable x $240
- Vaccines and wellness checks that lapsed$3,49248 overdue patients/mo x 30% return on a reminder
- Records, discharge notes and refill requests$1,47711 hrs/week x 4.33 weeks x $31/hr loaded cost
Estimated from industry benchmarks and the two numbers you entered. Every one of them gets replaced with your real data once we pull it, and sometimes the real number is smaller. We will tell you either way. See every source →
What it actually says
This is the call you are not answering.
The script I would build for your shop, written out rather than acted out. I am not going to fake a recording of a customer who does not exist.
- Two rings. 7:48pm, after you closed.
- DispatchThanks for calling. This is the front desk, how can I help?
- CallerMy dog has been off his food for two days.
- DispatchLet us get him looked at. Any vomiting, and how old is he?
- Caller[caller answers]
- DispatchI have an opening at 4:15 today. Putting him down with Dr. Reyes.
- Written into AVImark. You get a text with the details before you have put your phone down.
What I would install
Four fixes, in the order they pay off.
All of it wired into AVImark, Cornerstone or ezyVet, or whatever you actually run on. You do not change software to work with me.
Calls stacked in a queue nobody could get to
$6,925 a month. Dispatch takes the overflow, triages urgency, handles refills and books the routine visits.
Appointments that no-showed
$6,722 a month. Reminders by text with confirm and reschedule links, plus a waitlist that backfills the slot.
Vaccines and wellness checks that lapsed
$3,492 a month. Species and age aware recall that fires on the actual due date, not a quarterly batch.
Records, discharge notes and refill requests
$1,477 a month. Drafts the record from your dictation and handles refill requests end to end.
Start here
Let me call your shop.
Free. I call your business the way a customer would, twice in business hours and once after you close, then send you the recordings with a short report on what it cost you. No meeting required.
Dalton Stearns
dalton@kcboost.com
Kansas City, MO