Kansas City, MO — for dental practices
New patients call at lunch, which is exactly when nobody is at the desk.
A new-patient call is worth years of production. It arrives while your front desk is at lunch, on hold with an insurer, or turning over a room. Voicemail loses most of them for good.
Your numbers
Run it on your own shop.
Already set to a dental practice. Change the two figures so they match, and the arithmetic follows.
KCboost- New-patient calls that hit voicemail at lunch$4,591130 inbound/mo x 30% never answered x 38% would have booked x $310
- Chairs sitting empty on a no-show$6,024442 booked/mo x 11% no-show or same-day cancel x 40% saveable x $310
- Treatment diagnosed and never scheduled$3,18971 open treatment plans x $496 avg plan x 9% recoverable with follow-up
- Front desk on hold with insurance$1,61112 hrs/week x 4.33 weeks x $31/hr loaded cost
Estimated from industry benchmarks and the two numbers you entered. Every one of them gets replaced with your real data once we pull it, and sometimes the real number is smaller. We will tell you either way. See every source →
What it actually says
This is the call you are not answering.
The script I would build for your shop, written out rather than acted out. I am not going to fake a recording of a customer who does not exist.
- Two rings. 7:48pm, after you closed.
- DispatchThanks for calling. This is the front desk, how can I help?
- CallerI need a cleaning and I have never been in before.
- DispatchHappy to get you started. Who is your insurance through?
- Caller[caller answers]
- DispatchYou are covered for two cleanings a year. I have Thursday at 10 with Michelle.
- Written into Dentrix. You get a text with the details before you have put your phone down.
What I would install
Four fixes, in the order they pay off.
All of it wired into Dentrix, Eaglesoft or Open Dental, or whatever you actually run on. You do not change software to work with me.
New-patient calls that hit voicemail at lunch
$4,591 a month. Dispatch answers through lunch and after close, verifies the insurance carrier, and books the hygiene slot.
Chairs sitting empty on a no-show
$6,024 a month. Two-touch reminders, a waitlist that auto-fills the hole within minutes, and same-day recall texts.
Treatment diagnosed and never scheduled
$3,189 a month. Every unscheduled plan gets a personal-sounding recall sequence with the doctor's note and an open slot.
Front desk on hold with insurance
$1,611 a month. Runs eligibility and benefit breakdowns before the patient walks in and drops the summary in the chart.
Start here
Let me call your shop.
Free. I call your business the way a customer would, twice in business hours and once after you close, then send you the recordings with a short report on what it cost you. No meeting required.
Dalton Stearns
dalton@kcboost.com
Kansas City, MO