Kansas City, MO — for HVAC, plumbing and electrical companies
The call you missed under a house was worth more than the job you were on.
Service calls come in when you are least able to answer them. On a roof, under a sink, arms in a furnace. The homeowner does not leave a voicemail. They dial the next name on the list, and you never learn it happened.
Your numbers
Run it on your own shop.
Already set to hvac, plumbing or electrical. Change the two figures so they match, and the arithmetic follows.
KCboost- Calls that ring out while the crew is under a house$4,737195 inbound/mo x 22% never answered x 26% would have booked x $425
- Estimates that never got a second phone call$2,86988 quotes/mo x 55% get no second touch x 14% recoverable x $425
- Building tomorrow's schedule by hand every night$1,2089 hrs/week x 4.33 weeks x $31/hr loaded cost
- Maintenance agreements nobody remembered to renew$2,9818 agreements/mo lapsing quietly x $383 annual value
Estimated from industry benchmarks and the two numbers you entered. Every one of them gets replaced with your real data once we pull it, and sometimes the real number is smaller. We will tell you either way. See every source →
What it actually says
This is the call you are not answering.
The script I would build for your shop, written out rather than acted out. I am not going to fake a recording of a customer who does not exist.
- Two rings. 7:48pm, after you closed.
- DispatchThanks for calling. This is the front desk, how can I help?
- CallerMy AC is blowing warm and it is 98 out.
- DispatchThat is miserable. Are you in the metro, and is anyone home this afternoon?
- Caller[caller answers]
- DispatchI have a tech near Overland Park who can be there between 2 and 4. Booking it now.
- Written into ServiceTitan. You get a text with the details before you have put your phone down.
What I would install
Four fixes, in the order they pay off.
All of it wired into ServiceTitan, Housecall Pro or Jobber, or whatever you actually run on. You do not change software to work with me.
Calls that ring out while the crew is under a house
$4,737 a month. Dispatch answers on ring two at 2am on a holiday, triages the emergency, and books straight into your board.
Estimates that never got a second phone call
$2,869 a month. Text and voicemail sequence on day 2, 5 and 12 with the estimate attached and a one-tap booking link.
Building tomorrow's schedule by hand every night
$1,208 a month. Routes and assigns by tech skill, drive time and part availability, then texts each customer their window.
Maintenance agreements nobody remembered to renew
$2,981 a month. Renewal outreach 45 days out, plus seasonal tune-up campaigns to every customer in your history.
Start here
Let me call your shop.
Free. I call your business the way a customer would, twice in business hours and once after you close, then send you the recordings with a short report on what it cost you. No meeting required.
Dalton Stearns
dalton@kcboost.com
Kansas City, MO