Kansas City, MO — for roofing and exterior companies
After a hail storm, the roofer who answers first gets the roof.
A KC hail event produces a week of phone calls that will not wait. Every one that rings out goes to a door-knocker with a call center behind them. The work is not won on price, it is won on who picked up.
Your numbers
Run it on your own shop.
Already set to roofing, siding or exteriors. Change the two figures so they match, and the arithmetic follows.
KCboost- Storm calls that went to whoever answered first$12,10078 inbound/mo x 27% never answered x 5% would have booked x $11,500
- Inspections where nobody was home$8,06739 booked/mo x 18% no-show or same-day cancel x 10% saveable x $11,500
- Bids sitting in a folder with no second touch$6,55033 quotes/mo x 58% get no second touch x 3% recoverable x $11,500
- Chasing adjusters and assembling supplements$1,47711 hrs/week x 4.33 weeks x $31/hr loaded cost
Estimated from industry benchmarks and the two numbers you entered. Every one of them gets replaced with your real data once we pull it, and sometimes the real number is smaller. We will tell you either way. See every source →
What it actually says
This is the call you are not answering.
The script I would build for your shop, written out rather than acted out. I am not going to fake a recording of a customer who does not exist.
- Two rings. 7:48pm, after you closed.
- DispatchThanks for calling. This is the front desk, how can I help?
- CallerWe took hail Tuesday and I think the roof is done.
- DispatchGot it. What is the address, and have you filed with your carrier yet?
- Caller[caller answers]
- DispatchI have an inspector out your way Thursday morning. Putting you down for 9.
- Written into AccuLynx. You get a text with the details before you have put your phone down.
What I would install
Four fixes, in the order they pay off.
All of it wired into AccuLynx, JobNimbus or CompanyCam, or whatever you actually run on. You do not change software to work with me.
Storm calls that went to whoever answered first
$12,100 a month. Dispatch picks up every call during a hail surge, captures the address, and gets you on the roof before the door-knockers.
Inspections where nobody was home
$8,067 a month. Confirmation the night before, a live on-my-way text, and one-tap reschedule if they bail.
Bids sitting in a folder with no second touch
$6,550 a month. Every bid gets a scheduled follow-up with the photo report, financing options and a signature link.
Chasing adjusters and assembling supplements
$1,477 a month. Reads the carrier scope, flags missing line items against your photo report, and drafts the supplement letter.
Start here
Let me call your shop.
Free. I call your business the way a customer would, twice in business hours and once after you close, then send you the recordings with a short report on what it cost you. No meeting required.
Dalton Stearns
dalton@kcboost.com
Kansas City, MO