Kansas City, MO — for landscaping and lawn care companies
Nobody hears the phone over a mower.
Your crews are outside and loud from March to November. Estimates get promised and forgotten, last year's customers never get a spring call, and invoicing happens at the kitchen table at nine at night.
Your numbers
Run it on your own shop.
Already set to landscaping or lawn care. Change the two figures so they match, and the arithmetic follows.
KCboost- Calls that came in while you were on a mower$3,991152 inbound/mo x 33% never answered x 28% would have booked x $285
- Estimates you meant to follow up on$1,94476 quotes/mo x 60% get no second touch x 15% recoverable x $285
- Last year customers who never got a spring call$3,02342 dormant customers/mo x 25% resume with a seasonal touch
- Routing crews and invoicing at the kitchen table$1,34210 hrs/week x 4.33 weeks x $31/hr loaded cost
Estimated from industry benchmarks and the two numbers you entered. Every one of them gets replaced with your real data once we pull it, and sometimes the real number is smaller. We will tell you either way. See every source →
What it actually says
This is the call you are not answering.
The script I would build for your shop, written out rather than acted out. I am not going to fake a recording of a customer who does not exist.
- Two rings. 7:48pm, after you closed.
- DispatchThanks for calling. This is the front desk, how can I help?
- CallerI need someone to take over the lawn and clean up the beds.
- DispatchWe can help. What is the address, and is this weekly or every other week?
- Caller[caller answers]
- DispatchI have a crew in your neighborhood Tuesdays. Sending a quote tonight.
- Written into Jobber. You get a text with the details before you have put your phone down.
What I would install
Four fixes, in the order they pay off.
All of it wired into Jobber, Aspire or LMN, or whatever you actually run on. You do not change software to work with me.
Calls that came in while you were on a mower
$3,991 a month. Dispatch answers over the engine noise problem entirely, gets the address and books the walk-through.
Estimates you meant to follow up on
$1,944 a month. Automatic follow-up with the estimate, photos and a deposit link two days after the walk-through.
Last year customers who never got a spring call
$3,023 a month. Spring, fall and snow campaigns to your whole customer history with one-tap yes.
Routing crews and invoicing at the kitchen table
$1,342 a month. Routes the day by drive time, then invoices on completion photos before the truck leaves the driveway.
Start here
Let me call your shop.
Free. I call your business the way a customer would, twice in business hours and once after you close, then send you the recordings with a short report on what it cost you. No meeting required.
Dalton Stearns
dalton@kcboost.com
Kansas City, MO