Kansas City, MO — for restaurants, bars and caterers
The catering inquiry rang at seven on a Friday. Nobody could get to it.
Your highest-value calls arrive at your busiest hour. A party of forty, a rehearsal dinner, an office order. They are worth many times a cover, and the phone is the last thing anyone can reach during service.
Your numbers
Run it on your own shop.
Already set to a restaurant, bar or caterer. Change the two figures so they match, and the arithmetic follows.
KCboost- Catering inquiries that rang during dinner rush$3,69652 inbound/mo x 38% never answered x 24% would have booked x $780
- Event quotes that went cold$1,58131 quotes/mo x 50% get no second touch x 13% recoverable x $780
- Bad reviews that sat unanswered for a week$2,574~6 bookings/mo lost to an unanswered one-star; a reply inside 24 hours measurably blunts it
- Building schedules and chasing shift swaps$1,0748 hrs/week x 4.33 weeks x $31/hr loaded cost
Estimated from industry benchmarks and the two numbers you entered. Every one of them gets replaced with your real data once we pull it, and sometimes the real number is smaller. We will tell you either way. See every source →
What it actually says
This is the call you are not answering.
The script I would build for your shop, written out rather than acted out. I am not going to fake a recording of a customer who does not exist.
- Two rings. 7:48pm, after you closed.
- DispatchThanks for calling. This is the front desk, how can I help?
- CallerI need catering for forty people a week from Saturday.
- DispatchWe can do that. Drop-off or full service, and any dietary restrictions?
- Caller[caller answers]
- DispatchSending the catering menu and a hold on that date now. Deposit link is in the text.
- Written into Toast. You get a text with the details before you have put your phone down.
What I would install
Four fixes, in the order they pay off.
All of it wired into Toast, Square or Resy, or whatever you actually run on. You do not change software to work with me.
Catering inquiries that rang during dinner rush
$3,696 a month. Dispatch handles the phone at 7pm on a Friday, captures headcount, date and budget, and drops it in your inbox.
Event quotes that went cold
$1,581 a month. Quote follow-up on day 1 and day 4 with the menu PDF and a deposit link.
Bad reviews that sat unanswered for a week
$2,574 a month. Drafts a reply in your voice within the hour, escalates anything that needs the owner, and asks happy guests first.
Building schedules and chasing shift swaps
$1,074 a month. Builds the week against forecast covers and availability, then handles swap requests in the group text.
Start here
Let me call your shop.
Free. I call your business the way a customer would, twice in business hours and once after you close, then send you the recordings with a short report on what it cost you. No meeting required.
Dalton Stearns
dalton@kcboost.com
Kansas City, MO