Kansas City, MO — for clinics, chiropractors and physical therapy offices
You cannot take a new-patient call with your hands on a patient.
Every hour you are treating is an hour the phone is unattended. The people calling are in pain and looking for whoever can see them soonest, which is rarely whoever calls them back tomorrow.
Your numbers
Run it on your own shop.
Already set to a clinic, chiro or physical therapy office. Change the two figures so they match, and the arithmetic follows.
KCboost- New patients who called during a session$2,725173 inbound/mo x 31% never answered x 35% would have booked x $145
- No-shows and same-day cancels$3,657485 booked/mo x 13% no-show or same-day cancel x 40% saveable x $145
- Patients who quietly stopped their plan of care$3,61669 patients/mo drop off ~3 visits early x $145 x 12% win-back
- Notes, authorizations and claim rework$1,34210 hrs/week x 4.33 weeks x $31/hr loaded cost
Estimated from industry benchmarks and the two numbers you entered. Every one of them gets replaced with your real data once we pull it, and sometimes the real number is smaller. We will tell you either way. See every source →
What it actually says
This is the call you are not answering.
The script I would build for your shop, written out rather than acted out. I am not going to fake a recording of a customer who does not exist.
- Two rings. 7:48pm, after you closed.
- DispatchThanks for calling. This is the front desk, how can I help?
- CallerI tweaked my back lifting and I need to be seen.
- DispatchSorry to hear it. Has a doctor referred you, or is this the first stop?
- Caller[caller answers]
- DispatchI can get you an evaluation tomorrow at 8:30. Sending intake forms by text.
- Written into Jane. You get a text with the details before you have put your phone down.
What I would install
Four fixes, in the order they pay off.
All of it wired into Jane, WebPT or ChiroTouch, or whatever you actually run on. You do not change software to work with me.
New patients who called during a session
$2,725 a month. Dispatch takes the call while you are hands-on, screens the case type, and books the eval.
No-shows and same-day cancels
$3,657 a month. Reminder cadence tuned per patient plus a standby list that fills the slot automatically.
Patients who quietly stopped their plan of care
$3,616 a month. Flags a lapse the moment it happens and sends a check-in from the treating provider, not a robot.
Notes, authorizations and claim rework
$1,342 a month. Drafts the note from your dictation, checks it against the authorization, and flags denial risk before you submit.
Start here
Let me call your shop.
Free. I call your business the way a customer would, twice in business hours and once after you close, then send you the recordings with a short report on what it cost you. No meeting required.
Dalton Stearns
dalton@kcboost.com
Kansas City, MO