Kansas City, MO — for law firms
Someone with a legal problem calls three firms. They retain whoever answers.
Legal intake is a speed contest and most firms lose it at the front door. A caller in trouble does not leave a message and wait. They work down the search results until a human picks up.
Your numbers
Run it on your own shop.
Already set to a law firm. Change the two figures so they match, and the arithmetic follows.
KCboost- Callers who hung up and dialed the next firm$5,97595 inbound/mo x 28% never answered x 7% would have booked x $3,200
- Consults that never got a second contact$3,81048 quotes/mo x 50% get no second touch x 5% recoverable x $3,200
- Drafting routine documents from scratch$1,61112 hrs/week x 4.33 weeks x $31/hr loaded cost
- Intake typing, summaries and file setup$9407 hrs/week x 4.33 weeks x $31/hr loaded cost
Estimated from industry benchmarks and the two numbers you entered. Every one of them gets replaced with your real data once we pull it, and sometimes the real number is smaller. We will tell you either way. See every source →
What it actually says
This is the call you are not answering.
The script I would build for your shop, written out rather than acted out. I am not going to fake a recording of a customer who does not exist.
- Two rings. 7:48pm, after you closed.
- DispatchThanks for calling. This is the front desk, how can I help?
- CallerI was rear-ended last week and the insurer is calling me.
- DispatchDo not give them a statement yet. Were you treated for injuries?
- Caller[caller answers]
- DispatchI am putting you with an attorney for a consult Thursday at 2. No charge.
- Written into Clio. You get a text with the details before you have put your phone down.
What I would install
Four fixes, in the order they pay off.
All of it wired into Clio, MyCase or Filevine, or whatever you actually run on. You do not change software to work with me.
Callers who hung up and dialed the next firm
$5,975 a month. Dispatch answers every call, runs your intake script, screens for conflicts and books the consult.
Consults that never got a second contact
$3,810 a month. Engagement-letter follow-up on a schedule, with e-signature and a payment link.
Drafting routine documents from scratch
$1,611 a month. Assembles first drafts from your own precedent bank, then flags what a lawyer actually needs to review.
Intake typing, summaries and file setup
$940 a month. Turns the intake call into a structured matter record and a summary memo before you open the file.
Start here
Let me call your shop.
Free. I call your business the way a customer would, twice in business hours and once after you close, then send you the recordings with a short report on what it cost you. No meeting required.
Dalton Stearns
dalton@kcboost.com
Kansas City, MO