Kansas City, MO — for auto repair and collision shops
Declined work is the cheapest revenue in the shop, and nobody follows up on it.
Two things leak in a shop: the phone that rings while you are in the bay, and the line item a customer declined six months ago that nobody ever mentioned again.
Your numbers
Run it on your own shop.
Already set to an auto repair or collision shop. Change the two figures so they match, and the arithmetic follows.
KCboost- Calls that rang while you were in the bay$6,811238 inbound/mo x 25% never answered x 22% would have booked x $520
- Declined work nobody ever brought back up$4,837167 quotes/mo x 62% get no second touch x 9% recoverable x $520
- Customers who never came back for the next service$5,44952 customers/mo past due for service x 20% return with a nudge
- Status update calls to waiting customers$1,2089 hrs/week x 4.33 weeks x $31/hr loaded cost
Estimated from industry benchmarks and the two numbers you entered. Every one of them gets replaced with your real data once we pull it, and sometimes the real number is smaller. We will tell you either way. See every source →
What it actually says
This is the call you are not answering.
The script I would build for your shop, written out rather than acted out. I am not going to fake a recording of a customer who does not exist.
- Two rings. 7:48pm, after you closed.
- DispatchThanks for calling. This is the front desk, how can I help?
- CallerThere is a grinding noise when I brake.
- DispatchSounds like pads. What year, make and model, and can you drop it off?
- Caller[caller answers]
- DispatchBring it by tomorrow before 9 and we will have an estimate to you by noon.
- Written into Tekmetric. You get a text with the details before you have put your phone down.
What I would install
Four fixes, in the order they pay off.
All of it wired into Tekmetric, Shop-Ware or Mitchell 1, or whatever you actually run on. You do not change software to work with me.
Calls that rang while you were in the bay
$6,811 a month. Dispatch answers, gets year, make, model and the symptom, and books the drop-off.
Declined work nobody ever brought back up
$4,837 a month. Every declined line item comes back as a reminder when it is due, with the tech's photo attached.
Customers who never came back for the next service
$5,449 a month. Mileage and interval based recall texts that read like your service writer wrote them.
Status update calls to waiting customers
$1,208 a month. Sends the digital inspection, the estimate and every status change automatically, with approve-by-text.
Start here
Let me call your shop.
Free. I call your business the way a customer would, twice in business hours and once after you close, then send you the recordings with a short report on what it cost you. No meeting required.
Dalton Stearns
dalton@kcboost.com
Kansas City, MO